Privacy Policy

Effective date: May 8, 2018

Fig Health, Inc. (“we”, “us” or “our”) appreciates the trust you place in us. This Privacy Policy describes the information that we collect through the website (the “Site”) and via email and other electronic messages between you and the Site and how we use it, how we protect it and the choices you can make about your information. Throughout this Privacy Policy “information” includes personal information about you.

Children under Age 18

We do not knowingly collect personal information from individuals under age 18. If you are under the age of 18, please do not access, use, or submit any personal information through the Site. If you have reason to believe that we may have accidentally received personal information from an individual under age 18, please contact us immediately at


If you are located outside of the United States, please note that the Site is hosted in the United States. Therefore, your information, including any personal information provided pursuant to the Site, may be processed and stored in the United States. As a result, United States federal and state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of the Site or your submission of any information to us will constitute your consent to the transfer of your information outside of your country of residence, which may provide for different data protection rules than in your country. Please contact us at if you have any questions about how your information may be processed or stored in the United States.

Information We Collect

We collect the following types of information in the manner described below.

1. We collect information from and about you when you visit or use with the Site.

Account Information. You must provide certain information when you create an account (“Account Information”) to receive our Services. This information includes your name, postal address, email address, date of birth, phone number, the password you create, and credit card or other payment information. Your account information also includes records and copies of any correspondence with you and details of any transactions you carry out through our Services.

Following are examples of ways in which you may visit or use the Site:

  • — To create, use or make changes (for example, corrections, updates, or deletions) to your registered account with us (for example, to provide password and any other information you provide such as content or comments)
  • — To provide contact information (for example, full name, postal address, email address and a telephone number and related preferences), date of birth, information for transactions with us and/or a third party through the Site, information provided in connection with products and services, payment information (for example, credit card information or financial account information for another type of payment), gift information and message, demographic information (for example, age or date of birth, gender or zip code)
  • — Information when you contact or otherwise interact with us or a third party (for example, your search queries on the Site, reporting an issue with the Site and participating in surveys)
  • — Information provided in connection with posting and submitting comments and other content to the Site

2. We may receive information from or about you through any other individuals or third parties, including third party service providers, which information may be used as described in this Privacy Policy.

3. We may automatically collect other information about you, including:

  • — Operating system
  • — Browser type
  • — Your Internet Protocol (IP) address
  • — Domain name of your Internet service provider
  • — Your geographic location
  • — The Site pages that you visit and the time of your visits
  • — Aggregate data that cannot be used to specifically identify you when you use or visit the Site

4. We may collect information about you from publicly available sources.

5. We may combine any of the information we collect from or about you and use it in the manner described in this Privacy Policy.

How We May Use Your Information

We may use the information that we collect for the following purposes, including:

  • — The purposes for which you provided it (for example, engaging in a transaction with us or a third party)
  • — To provide or to facilitate providing you with products and services
  • — To provide the Site to you, including any notifications or updates relating to the Site
  • — To create, use, or make changes (for example, corrections, updates, or deletions) to your registered account with us
  • — To process and respond to your inquiries and comments (for example, regarding support or other requests)
  • — To send you information about your transactions or relationship with us
  • — To notify you about changes to the Site, our policies, terms or any products and services we offer or provide through it
  • — To improve the Site or to develop new products and services
  • — To identify you as a user of the Site
  • — To allow you to participate in surveys
  • — To contact you with information, including marketing information, that we believe will be of interest to you, either by us or a third party
  • — To customize our marketing
  • — For testing, research, analysis and product and service development that we or a third party may perform regarding the Site (for example, user base and Site usage)
  • — To create anonymous data or de-identified data, which we or a third party may do and which we or a third party may use for any purpose
  • — To aggregate data, which we or a third party may compile, and which we or a third party may use for any purpose
  • — To analyze how you use the Site and to analyze the Site, which we or a third party may do
  • — To call you via telephone and send you emails and other electronic messages between you and the Site
  • — To allow you to participate in interactive features on our Site
  • — To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • — To prevent fraudulent transactions, monitor against theft and otherwise protect our users and our business
  • — To administer and troubleshoot the Site
  • — In any other way we may describe when you provide the information and
  • — As otherwise stated in this Privacy Policy and the Terms
How We May Disclose Your Information

Information may be disclosed to third parties in accordance with our Privacy Policy. Please note that a user may choose not to share certain information as described in “Your Choices Regarding Your Information” below.

1. User Content. Visitors to and users of the Site may be permitted to post and submit comments and other content to the Site, as more particularly described in the Terms. Before submitting any such content, please read the Terms carefully. We have the right, but not the obligation, to monitor credit or remove any activity or content on the Site. We take no responsibility and assume no liability for any content posted or submitted by you or any third party.

2. Third Parties and Service Providers. We may use third parties or service providers to perform functions in connection with the Site (for example, providing products and services, ecommerce platform, lab services, logistics, marketing, data analysis, enhancing the information collected from or about you and payment processing for us or you, etc.). We may use third parties or service providers to perform any of the actions or activities allowed under this Privacy Policy. We may share information about you that they need to perform their functions and in accordance with our agreements with them.

3. Direct Marketing. We may share personal information with third parties for such third parties’ direct marketing purposes. Please see Your California Privacy Rights below.

4. Business Changes. If we become involved in a merger, acquisition, sale of assets, divestiture, joint venture, securities offering, financing, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may share, sell or transfer your information to a third party or parties in connection therewith and it may be used subsequently by such third party or parties.

5. Investigations and Law. Regardless of the choices you make regarding your information (as described below) and to the extent permitted by applicable law, we may disclose information about you to third parties to:

  • — Enforce or apply the Terms and other agreements, including for billing and collection purposes
  • — Comply with law, in response to subpoenas, warrants, or court orders, or in connection with any law or legal process or cooperate with government or law enforcement officials or private parties
  • — To comply with any state or local requirements regarding the disclosure of information for public health purposes, including reporting HIV and other sexually transmitted disease results to state public health regulatory bodies
  • — Protect our rights, reputation, safety and property, or that of our users or others
  • — To resolve disputes
  • — Protect against legal liability
  • — Establish or exercise our rights to defend against legal claims
  • — To investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety or property of us, users or others, violation of the Terms, our policies or agreements or as otherwise required by law. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Site Analysis. We or a third party may analyze how you use the Site and may analyze the Site.

7. Aggregate, Anonymous and De-Identified Data. We may share aggregate, anonymous or de-identified data relating to visitors to and users of the Site with any third party for any purpose.

8. At Your Request. We may share your information with any other individual or third party or service provider at your request.

9. With Your Consent. We may share your information other than as described in this Privacy Policy if we notify you and you consent to the sharing thereof.

10. For Any Other Purpose Disclosed by Us. For any other purpose disclosed by us when you provide the information.

11. Cookies and Other Technologies; Do Not Track. Please see Cookies and Other Technologies; Do Not Track below.

Cookies and Other Technologies; Do Not Track

We, along with third parties, use cookies, Web beacons, flash cookies or Local Shared Objects, application analytics software and other technologies. These technologies are used for tracking, analytics, and personalization and optimization of the Site.

1. Cookies. Cookies are small text files that are stored on your computer.

  • — Persistent cookies remain on the visitor’s or user’s computer after the browser has been closed.
  • — Session cookies exist only during a visitor’s or user’s online session and disappear from the visitor’s or user’s computer when they close the browser software. You can instruct your browser to stop accepting cookies. But if you do not accept cookies, you may not be able to use all portions or all functionality of the Site.

2. Web Beacons. Web beacons or tags (small images embedded into websites or emails that send information about your computer when you visit the Site, or open an email we send to you) may be used either by us or a third party.

3. Flash Cookies or Local Shared Objects. We may use flash cookies or Local Shared Objects.

4. Third parties may collect personally identifiable information about an individual user's online activities over time and across different Internet services when a user uses the Site.

5. Do Not Track. At this time, we do not respond to “Do Not Track” signals sent from Web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across third party Internet services.


While we take reasonable administrative, technical and physical measures to protect the information you submit via the Site against loss, theft and unauthorized use, disclosure or modification, we cannot guarantee its absolute security. No Internet or electronic communication transmission is ever fully secure or error free. Internet or electronic communications, including those sent through the Site, may not be secure. You should use caution whenever submitting information through the Site and take special care in deciding which information you provide us with. We encourage you to take steps to help protect the confidentiality and security of your registered account and your information, including by doing the following:

  • — Reviewing your registered account periodically and immediately reporting any unexpected activity or unrecognized information
  • — Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses
  • —Password protecting your computer
  • —Using complex passwords, not using the same password on more than one website and not sharing your password with others
  • —Signing out or logging off of website sessions so that your session is closed, especially when using a public computer

We urge you to be careful about giving out information in public areas of the Site. The comments and other content that you share in public areas may be viewed by any user of the Site.

Links to Other Websites

This Privacy Policy applies only to the Site. The Site may contain links to other websites to which this Privacy Policy does not apply. The links from the Site do not imply that we endorse or have reviewed these websites. The policies and procedures we describe here do not apply to these websites. We neither can control nor are responsible for the privacy practices or content of these websites. We suggest reviewing the privacy policies of these websites.

Your Choices Regarding Your Information

You have choices regarding the use of information on the Site.

1. Changing Your Information. You may make changes to your information, including accessing your information, correcting or updating your information or deleting your information by going to your account dashboard.

2. Email Communications. You can make changes regarding receiving email communications from us by going to your acount dashboard

3. Cookies and Other Technologies; Do Not Track. Please see Cookies and Other Technologies; Do Not Track above.

4. Retention. We will retain your information for as long as you use the Site and in accordance with the terms on this Privacy Policy.

5. Comments and Other Content. If you delete your comments and other content from the Site, copies of your comments and other content may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

6. Correction or Removal. You may access, correct or remove personal information that you have provided to us by going to your account dashboard. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Information that has already been de-identified and/or aggregated may not be retrievable or traced back for correction or removal from any database.

Your California Privacy Rights

Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and from time to time. Please review this Privacy Policy periodically, and especially before you provide any information. This Privacy Policy was made effective on the date indicated above. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Site home page. All changes are effective immediately upon posting to this page; the date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you.

How to Contact Us

Please also feel free to contact us at if you have any questions about this Privacy Policy.